Our simple sign up, deposit and withdrawal procedures, intuitive interface and brilliant betting slips means that, with 19bet.co.uk, you’ll find online betting a breeze! But, of course, from time to time, you may require additional assistance or have a question that cannot be answered anywhere else. When our Help Centre can't answer your query, our efficient and friendly customer support team will be here to help. We have multiple channels of communication available, so you can reach out to us via your chosen means. Whether by live chat, email, post or telephone, we’re happy to address any of your complaints, queries or suggestions. See how to contact us below;
- By Live Chat: Contact us from 8am to 9pm BST, while on the move, or on your desktop. click here. click here.
- By Email: Contact Customer Service enquiries at email@example.com
- By Post: 19bet.co.uk, TGP Europe Ltd of James House, 1st Floor, 11-13 Hill Street, Douglas, Isle of Man IM1 1EF
Lodge a Complaint
If you are not fully satisfied with any part of our service, we ask that you lodge a complaint at firstname.lastname@example.org
If you are still not fully satisfied after contacting our Customer Support team, we ask that you contact email@example.com
We do our best to address and prioritise any major grievances, and will seek to resolve your issue(s) via our escalation procedures. In the event that a satisfactory resolution cannot be reached, you can lodge your complaint with the Authority detailed below:
Being a UK Licensed gambling operator, we offer dispute resolution by an independent third party or ‘alternate dispute resolution’ (ADR) provider in line with LCCP social responsibility (SR) code 6.1.1. We have appointed the Independent Betting Adjudication Services (IBAS) as our ADR. Please direct any unresolved complaints to them directly, at telephone number: +44 207 347 5883.
Further details about IBAS can be found at www.ibas-uk.com